Chief Executive
No. CE/220
27th September, 2012
To:
Chief Executives of all Member Banks:
Dear Sirs / Madam,
Educational Loan Scheme – Grievance prone areas discussed at the Review
meeting
with Chief Executives of Public Sector Banks taken by Hon’ble Finance
Minister on 18th August, 2012 at New Delhi
At the above
meeting, Hon’ble Finance Minister brought out a number of areas in the
implementation of Educational Loan Scheme where the Govt. was constantly
receiving grievances / complaints from affected students / parents. We list below the major areas of grievance
pointed out by the Minister:
·
Refusal to
finance outside the bank’s designated service area
·
Delay in
sanction of limits and repeated refusal of loan on flimsy grounds
·
Absence of a
proper grievance redressal mechanism in
banks
·
Need to consider
loans to meritorious students pursuing courses offered under management quota
·
Non-inclusion of
nursing course in the list of eligible courses by some banks
The position in
respect of the above issues were reviewed by IBA first, at the level of
Committee on Educational Loan Scheme and, thereafter, by the Managing Committee at its meeting held
on 21st September, 2012.
Based on the discussions / decisions taken by the Managing Committee, we
advise as under:
1.
Refusal to finance outside the bank’s designated
service area:
The Model Educational Loan Scheme has not stipulated a service area
approach to finance under the scheme.
While proximity to the residence of parents was considered an advantage
in KYC compliance, the scheme allows the student to have a choice in deciding
on the bank from where to borrow. The
Committee, however, noted that SLBC in Kerala and some of the DLCCs in Tamil
Nadu had allocated villages / wards in urban centres to different banks for the purpose of entertaining
applications under Educational Loan Scheme.
This, we understand, was an attempt
to evenly distribute loan applications among participating banks. The Managing Committee felt that such
arrangements should not preclude a student from approaching any bank of his
choice for sanction of loan. The Member
Banks are therefore, requested to instruct their branches not to reject loan
applications merely for the reason that the particular area is allocated to
another bank by SLBC / DLCCs.
2.
Delay in sanction of limits and repeated refusal of
loan on flimsy ground:
The Model Educational Loan Scheme envisages that in the normal course,
an education loan should be sanctioned / rejected within a period of 15 days of
receipt of duly completed application with supporting documents. Rejection, if any, has to be with the
approval of controlling authority of the branch concerned and the reason for
rejecting should be communicated to the students in writing. The Managing
Committee decided to reiterate the position and appeal to the banks to ensure
that the branches follow the laid down norms in sanctioning / rejection of loan
applications.
3.
Absence of a proper grievance redressal mechanism in
the bank
The guidelines issued by Reserve Bank of India and Govt. of India
require banks to have robust grievance redressal mechanism within the
institution. The arrangements need to be
widely publicized with details of contact persons / escalation matrix etc. The Managing Committee decided to draw the
attention of banks to the need to have these facilities made available / known to students approaching the banks for sanction
of loan. The Committee also suggested
that the banks may provide a toll free line for receipt of complaints and the
number may be prominently displayed in the branch premises. It was also decided that banks should take
penal action against branch managers who
repeatedly refused / rejected applications for education loan. The controlling authorities should be advised
to counsel such officials
initially. Officers who do not show
improvements in this regard may be warned in writing and thereafter banks could
initiate such disciplinary measures
as deemed fit.
4.
Need to consider loans to meritorious students pursuing courses offered
under management quota:
The Managing Committee considered the recommendations made by the IBA
Committee on Educational Loan Scheme and after detailed discussions decided to
incorporate a provision for financing meritorious students who pursue courses under
management quota seat in an institution for reasons of convenience (proximity)
or choice of course.
We enclose a copy of the revised
Model Educational Loan Scheme. Your attention is drawn to changes made in
paragraph 4.1 and notes to paragraph 4.3 in this regard. The changes made are
indicated in bold italics.
5.
Non-inclusion of nursing course in the list of
eligible courses by some banks:
The Managing Committee observed that the Model Educational Loan Scheme
provided for financing students who pursue degree / diploma in nursing in
recognized institutions. Many of the
banks had also reported that they were sanctioning loans for pursuing nursing
courses. Managing Committee after
detailed discussions decided to include degree / diploma in nursing in the
indicative list of eligible courses and these are made in Para 4.2 (a).
We have
duly incorporated necessary changes in the existing scheme after approval by
the IBA Managing Committee. We enclose copy of Model Educational Loan Scheme for pursuing
higher education in India and Abroad (September, 2012) for Member Banks’
information and necessary action.
Yours faithfully,
(K Ramakrishnan)
Encl: IBA Educational
Loan Scheme (September, 2012)
l.eduscheme.cirmembers27912
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